Packages are generally dispatched within 2 days after receipt of payment (usually same day) and are shipped via Royal Mail, City Link, and other UK couriers with tracking and drop-off without signature.
If you prefer delivery by a premium service with required signature, an additional cost will be applied, so please contact us before choosing this method, expensive items are shipped using required signature service.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Delivery costs to Northern Ireland, Isle of Man, Shetland Isles, Outer Hebrides and Scottish Highlands will incur additional charges, dependent on the size and weight of your order. The following post codes are relevant (BT, IM, HS, ZE, AB, DD, EH, G, IV, KA, KY, ML, PA, PH,) Please email for a quotation.
International shipments are sent via Royal Mail for small items and FEDEX, UPS, and other couriers depedning on the size, weight and value of the order.
Boxes are amply sized and your items are well-protected.
Returns, please also see our terms and conditions for further details on returns.
Most items are guaranteed for at least 12 months for normal domestic use, obviously we can not be expected to guarantee against misuse (i.e. coffee spilt inside, blown speakers etc.) or excessive wear and tear.
Commercial use of any equipment will invalidate your consumer warranty; the warranty will not cover misuse, physical damage or modifications, cartridge styli, batteries or projector lamps.
Please note that if repairs are done other than by ourselves or authorised agents the guarantee will not apply. This guarantee is naturally in addition to your statutory rights.
Should your ordered item arrive damaged or is faulty within 14 days; we will normally exchange it for a replacement or issue you with a full refund or credit for the cost of the item, subject to the product being returned to us complete with all packing and accessories, all shipping costs to be met by the buyer, refunded payments exclude any shipping/ handling/ customs charges All items returned which are not faulty will incur a restocking fee.